You’ll also need a strong, secure internet connection using Wi-Fi or a wired internet connection. Before your video visit begins, try to free up devices in your home. What are the minimum technical requirements for a video visit? Your device should have a working video camera, microphone, and speakers. 2 For TTY support, call 1-80 (English) or 1-80 (español). 1 If you’re traveling internationally, you can call the Away from Home Travel Line at 95 for support - anytime, anywhere. Can I speak to a clinician if I’m away from home? Yes, 24/7 virtual care from a Kaiser Permanente clinician is available across the U.S. If these options aren’t appropriate or available, you’ll be able to start an e-visit, make an appointment, or find a nearby urgent care location. What types of care options are offered? With our 24/7 virtual care option, you may be able to have a phone or video visit with a clinician. Don’t attempt to access emergency care through this site. If you think you or someone you care for is having a medical or mental health emergency, call 911 or go to the nearest emergency department.
What if I’m having an emergency? Virtual care isn’t appropriate for urgent or emergency health needs. Availability depends on your symptoms, location, and the number of health care professionals who can meet your needs. Examples include a urinary tract infection, pink eye, cold and flu, and other conditions where a clinician can virtually diagnose, recommend treatment, order prescriptions, and provide guidance about follow-up care. When should I try 24/7 virtual care? Phone and video visits are appropriate when you need quick, convenient care that doesn’t require immediate hands-on assistance from a health care professional. With our 24/7 virtual care option, you can visit with a Kaiser Permanente clinician by phone or online for certain conditions - without an appointment.
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